Reservation

• Order Submission: Customers can place their orders through our Customer Service Team via WhatsApp or directly on our website. When an order is placed, it serves as a submission of the desired rental items. However, please note that placing an order does not guarantee immediate booking of those items. The availability of the rental items will be confirmed by our Customer Service Team.
• Customer Service Contact: Our dedicated Customer Service Team will contact the provided contact information using our general WhatsApp number. They will discuss the ideal renting period and check the availability of the requested items accordingly. For faster response, customers can also directly message our general WhatsApp number with the Order ID.
• Reservation Timeframe: Upon issuing a quotation, the rental reservation will be held for a maximum of 24 hours. It is crucial to complete the payment within this timeframe to secure the reservation.
• Verification of Details and Terms: By proceeding with the payment, the renter acknowledges that all the details and information stated in the quotation, including the collection date & time, return date & time, rented items & units, and etc are correct and have thoroughly reviewed and agreed to the terms and conditions outlined in the quotation.
• Full Rental Payment: To confirm the rental reservation and guarantee the availability of the items, we require the receipt of full rental payment. Please note that availability cannot be guaranteed or held without complete payment.
• Order Confirmation: Once the full rental payment is received, an official invoice will be generated and sent to the provided email address. This invoice serves as confirmation of the rental order.
• Automatic Order Cancellation: If the rental payment is not received within 24 hours timeframe, our system will automatically cancel the order. This allows us to make the items available to other customers.
  
  Please refrain from making any payment after the 24-hour timeframe as the order have been canceled by the system. If the company is unable to fulfill the order after its cancellation, it may take up to 30 days to process the refund. If you are still interested in the rental, we recommend contacting our Customer Service Team immediately to check the latest availability and potentially place a new order if the items are still available.

Security Deposit

• Security Deposit Collection: In addition to the rental fees, a security deposit will be collected from the renter. The amount of the security deposit is non-negotiable and will depend on the rented item and unit. The minimum security deposit amount is RM 100. It is a mandatory requirement for all rentals.
• Payment Method: The security deposit can be paid either together with the rental fee or during the collection of the rented items. However, it is important to note that the rented items will only be released for collection once the full security deposit has been received.
• Refund Process: The security deposit will be refunded to the bank account provided using the same contact information provided during the initial order placement within 24 working hours after the rented items have been returned and inspected for any damages or missing items. The entire inspection process will be conducted under CCTV control to ensure the protection of both parties, the Company and the Renter. The inspection will be completed within 12 working hours.
• Deductions and Communication: In the event that there are deductions made from the security deposit for damages or missing items, the renter will be promptly notified. The details of the deductions will be communicated to the renter, along with the final refund amount.
  

Cancellation

• Cash Refund: Regardless of the timeframe, cash refunds will not be provided under any circumstances for cancellations.
• Cancellations within 30 Days: Cancellations made within 30 days of the scheduled pick-up date are strictly prohibited and will not be refunded.
• Cancellations More Than 30 Days in Advance: In the event of a cancellation made more than 30 days prior to the scheduled pick-up date, a full refund will be issued in the form of credit, also referred to as a 'cash voucher'. This credit can be used for future orders within 30 days from the date of the cancellation.
• Expiry of Unused Credit: It is important to note that any unused credit remaining after the 30-day period from the date of the cancellation will be forfeited automatically. Therefore, we recommend utilizing the credit within the specified timeframe to make the most of the refund.

Changes to Ordered Items or Pick-up and Return Date

• Changes Allowed: Customers are permitted to make changes to their ordered items or pick-up and return dates; however, such request should be submitted at least 30 days before the scheduled pick-up date and changes are allowed only once and are subject to item availability.
• Price Difference: In the event of item/items changes, if the replacement item/items has/have a lower value than the originally booked item/items, no refund will be issued for the price difference; however, if the replacement item/items has/have a higher value than the originally booked item/items, renter will be responsible for the price different of the replacement items.

Late Returns

• Term: Requests an extension of the rental period before the scheduled collection time and there is availability, it will be considered as an extension of the rental period with applicable extension charges instead of late return charges. However, if the request for an extension is made after the scheduled collection time, late return charges will be applied according to the company's policy.
• Late Return Charge: A Late Return Charge will be applied in the event of a late return of items. The charge will be either RM 100 or 30% of the total rental fees, whichever amount is higher, per day of delay.
• Automatic Deduction: The Late Return Charge will be automatically deducted from the renter's security deposit without further communication.
  
  

Collection

• Protection: The packaging process will be monitored under CCTV control for the safety of both parties.
• Time Frame: The rental item/items can be collected during store operation hours after the agreed collection time mentioned in the invoice.
  

Collection by Renter or Representative:
a. Presentation in Store: The renter or a representative must present in the store with the invoice during collection.
b. Quantity Check: The store team will assist in checking the quantity of the rental item/items.
c. Recommended Inspection: It is highly recommended to inspect the condition, lighting, and electric components (if applicable) of the rental item/items during collection.
d. Waiver of Rights: If the renter chooses not to inspect the rental item/items, it will be assumed that they are in proper working condition. Any damage found after the items have left the store will not be the company's responsibility, and damage charges may apply upon return.

Collection by Third-Party Delivery Company:
a. WhatsApp Notification: The renter needs to provide the tracking or rider's car plate number to the company's general WhatsApp number after arranging the delivery.
b. Release of Items: The store team will only release the rental item/items to the assigned rider upon verification of the provided tracking or rider's car plate number.
c. Request for Photo/Video Proof: Renters are encouraged to request the store team to take a photo/video of the rental item/items before the rider collects them as proof.
d. Waiver of Rights: If the renter chooses to waive their rights, it will be assumed that the rental item/items are in proper working condition. Any damage found after the items have left the store will not be the company's responsibility, and damage charges may apply upon return.
e. WhatsApp Notification: The customer service team will inform the renter after the rider has collected the rental item/items.

Return

• Protection: The unpacking process will be monitored under CCTV control for the safety of both parties.
• Time Frame: The rental item/items can be returned during store operating hours and within the agreed rental period mentioned in the invoice.
• Late Returns: In case of a late return, a Late Return Charge will be applied as outlined in the Late Return section of the Rental Policy.
• Declaration: The Company is committed to transparent communication with the renter regarding repair and damage charges. Before applying any charges, the company will engage in further communication to discuss the repair or damage situation. In order to maximize the benefit for both the company and customers, our technician team will make every effort to choose repair over scrapping damaged items, unless the item is deemed irreparable or if the time and cost required for repair outweigh the economic benefits, it may impact subsequent rentals and other factors.
  

Return by Renter or Representative:
a. Return to Store: The renter or representative must return the rental item/items to the store.
b. First Check: The store team will conduct an initial check of the quantity, lighting, electric components, and significant damage (if applicable) on the spot with the renter or representative.
c. Photo/Video Proof: Renters or representatives can take a photo/video of the returned item/items as proof in the store during return without affecting store operations.
d. Final Check: The rental item/items will be inspected in detail for any damages or discrepancies within 12 working hours after first checking done and the final checking process will not be done on the spot, no matter in any circumsaccate.
e. Repair/Damage Charges: If any damage or missing items are identified during the inspection, the security deposit will be held and our customer service team will communicate with the renter. The renter may be liable for applicable repair/damage charges.
f. Refunds: Refunds for returned items will be processed according to the Refund Process mentioned in the Rental Policy, including the security deposit.

Return via Third-Party Delivery Company:
a. Notification of Return: Renters must inform the customer service team about the scheduled return through a third-party delivery company by sharing the tracking or rider's car plate number.
b. Return Verification: No action will be taken if no tracking or rider's car plate number is received.
c. Status Update: The customer service team will inform the renter via WhatsApp within 4 working hours after the rental item/items are returned to the store.
d. Checking Process: The rental item/items will be inspected in detail for quantity, lighting, electric components, and any damages or discrepancies compared to the condition during collection within 12 working hours after being returned to the store.
e. Repair/Damage Charges: If any damage or missing items are identified during the inspection, the security deposit will be held and our customer service team will communicate with the renter. The renter may be liable for applicable repair/damage charges.
f. Refunds: Refunds for returned items will be processed according to the Refund Process mentioned in the Rental Policy, including the security deposit.