Your OrderID can be located in either your quotation or the email generated automatically by our system after payment.

If you haven't received an email from us, please first check your Spam or Junk mailbox.

Sometimes, automated emails may be filtered there. If you still can't find the email, we recommend reaching out to our customer service team for assistance. They'll be happy to help and can also resend the email if needed.

1. Pending Packing: Payment received; item preparation underway for scheduled pickup.
2. Ready to Dispatch: Item ready for collection until shop closure. Bring invoice or provide tracking for delivery arrangements.
3. Pending Return: Props collected; awaiting return.
4. Quantity Checking In-Progress: Props received; quantity verification ongoing.
5. Condition Checking In-Progress: Props returned; condition inspection ongoing.
6. Items not fully returned: Partial return; some items missing. Contact customer services for updates.
7. Pending Refund: Condition verified; refund processing initiated.
8. Completed: Refund processed successfully.

Please note that the status may take up to 30 minutes to synchronize. Kindly wait patiently for the update.